WHAT TYPE OF DELIVERY DO WE OFFER?

Standard - £3.95

STANDARD DELIVERY

Our Standard Delivery is £3.95 and takes between Three to Five working days.

You will be sent a separate email confirming your delivery once accepted by House of Awan.

We reserve the right to cancel this service if we are unable to fulfill it and will be in touch with options that are suitable to you (and of course refund any extra charges you have incurred).

For Standard Delivery - Once your item has left our warehouse, we’ll send you an email with tracking information.

Couriers we use for standard deliveries include Royal Mail, Evri and UPS, although at times we may use other Couriers too.

We cover UK deliveries only.

UK standard delivery takes from 5 - 7 working days.

If you live in a highland, island or rural postcode, delivery may take longer than 7 working days.

We always aim to deliver your order within 7 working days, but it’s subject to postcode and carrier availability.

Why might some delivery times take longer than I’d expect and what do I do?

Some of our products are made to order - so it’s made just for you and may take time before it’s ready to be sent to you.

We work with various approved suppliers, who help us offer you a wider range of products. These suppliers may offer different delivery times and options. 

Please wait until your delivery due time has passed before contacting us.

You May contact us as follows:

Telephone: 02045384501

Email: support@houseofawan.com

Not all items will require a signature but High-value items will require a signature.

We’ll send you an email explaining how to track your item and letting you know when it will be delivered.

If no-one is available, the courier may attempt to leave the parcel with a neighbour. The courier will post a card through your door with further delivery instructions if they're unable to complete delivery or if they leave the parcel with a neighbour.

The courier will attempt to make delivery twice before the parcel is returned to our warehouse.

You will have to contact the courier if you would like to be notified when they are on their way.

For any age-restricted items, You will need to prove that you're 18 or over upon delivery if you have an age-restricted item. This is in accordance with the Challenge 25 policy

If the item is listed as fully assembled on the product page, before you make your order, check the item’s measurements (also on the product page) against those of your door. Please also check the measurements for any flat pack larger items too as we cannot take responsibility for this.

If for any reason, you need to arrange for your door to be removed to enable delivery for very large items, as neither we nor our approved suppliers are able to offer this service.

Some large items may be easier as they’re flat-packed for self assembly. This information is shown on the product page. 

If you’re unsure the item you’ve ordered will fit through the door, please call us to discuss your concerns using the information below before making the order.

If you live up several flights of stairs. This shouldn’t be an issue, but if you suspect the courier may struggle to deliver to your address, please contact the courier directly as soon as you have received your tracking information.

You May contact us as follows:

Telephone: 02045384501

Email: support@houseofawan.com

If you have ordered several items at once, your items may arrive on different days or from different couriers, but you won’t be charged for additional deliveries.

If you order items with both 5 and 7-day despatch times, we'll deliver them separately.

Please wait until your delivery due time has passed before contacting us.

You may contact us as follows:

Telephone: 02045384501

Email: support@houseofawan.com

This rarely happens but ...

If your item is now out of stock, but you have already paid for it. What do you do?

If your item is out of stock, we’ll email you to let you know. If you’re happy to wait and the item comes back in stock within 28 days, you’ll be billed and the item will be shipped to you. If it’s still not available within 28 days,  we'll cancel your order and refund you the full amount.

If you’re not happy to wait, please Contact Customer Services to cancel your order.

If there has been a mistake with your order, or it hasn’t yet been delivered - what should you do?

If your delivery is overdue, or your items have been accidentally damaged in transit, or for any other queries, please contact us using the details below:

If your order is being delivered by one of our approved suppliers and it’s overdue, please contact our Customer Services team who will be able to contact the supplier on your behalf.

Please note though, that the opening hours of our contact centre may be different to those of the supplier so we may not be able to give you an immediate response.

You may contact us as follows:

Telephone: 02045384501

Email: support@houseofawan.com

We Only Deliver To The UK

We do reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO box. If this affects an order you place, we'll notify you as soon as possible.

Larger item delivery timescales and charges to remote areas

There are a small number of postcodes, usually in remote areas, where we cannot guarantee delivery within our usual timescales.

Items will usually take between 7- 14 days to deliver, due to limited courier availability in these areas. Our carrier will call you to arrange delivery after you’ve placed your order.

Please contact us for a list of restricted Postcodes. If we are unable to deliver to your postcode, we will cancel your order and email you to inform you and will issue you will a refund in line with our refund policy.

Delivering to BFPO addresses?

Sorry, we can't currently deliver website orders to BFPO.

We Also do not deliver to PO Boxes.

Delivering to Northern Ireland?

We can deliver most products to most BT postcodes. You can find out if we deliver a product when you check out.

Do you deliver to the Channel Islands*, the Isles of Scilly and the Isle of Man?

Yes, however geographical location and courier availability can restrict our service. We may not always be able to deliver certain products to the Channel Islands*, Isles of Scilly and the Isle of Man.

Goods delivered to the Channel Islands* may be liable for Customs duties in accordance with the Channel Islands import rules. The recipient of the goods, who may not be the person who has ordered them, will receive a separate request for payment of these charges.

As we have no control over these charges and cannot predict what they may be, we are sorry that we are not able to offer any assistance on these processes. We would advise that you check the imports charges applicable before ordering goods.

We’re sorry that we can’t deduct VAT when charging for goods. If you’re a resident in the Channel Islands* and qualify for a VAT refund, please contact Customer Services after your goods have been delivered. We’ll then credit the amount of VAT charged.

*Jersey Goods & Services Tax
From 1 July 2023, customers based in Jersey and purchasing goods through our website will be subject to the Jersey Goods and Services Tax (GST), replacing UK VAT.
UK VAT will no longer be reclaimable from this date and therefore, for now, we will be offering a 15% concessionary discount on your order (excluding applicable lines like food, books, and children's clothing and footwear). To claim this, please email support@houseofawan.com once your goods have been delivered, and we will make the necessary arrangements.
To request a Jersey Goods and Services Tax Invoice, please email support@houseofawan.com