PRIVACY & COOKIES POLICY

By subscribing, you confirm that you have read and understood House Of Awan Ltd Full Privacy Policy (See Privacy Policy). House Of Awan Ltd will process your data in order to prevent misuse of this website and to improve your experience (including tailoring display ads and messages to your interests). If you no longer want to receive e-newsletter campaigns, you can unsubscribe by emailing us at

support@houseofawan.com

with the subject line “Unsubscribe”.

Your Personal Details, such as your name, date of birth, gender, address, email address, social media handle, Market Place username and phone number.

We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.

Your Personal Details, such as your name, date of birth, gender, address, email address, social media handle, MarketPlace username and phone number.

What we do

Why we do it

Why we need to do it (the legal stuff!)

Identify you when you visit our website or contact us

Checking your identity helps us to keep your information safe from fraudsters

We have a legal obligation to do this and it’s also important for HOUSE OF AWAN as a business

Deliver your purchases to you

It’s a bit hard to send your order if we don’t use your name and contact details!

It’s an important part of our contract commitment to you

Send you account and service updates, order confirmations, and updates to our Terms and Conditions

To keep you informed of any changes to HOUSE OF AWAN services

We have a legal obligation to do this, it’s an important part of our contract commitment to you, and it’s also important for us to keep you updated

Send you order updates

So you know when your order is due to arrive

It’s an important part of our contract commitment to you

Manage your participation in any promotions, offers, , or discount schemes, or competitions you choose to participate in

To ensure you receive any discounts or offers relevant to you at the time (e.g. student discounts)., or that you can take part in any competitions you enter.

This will either be an important part of our contract commitment to you (where that’s applicable), or we’ll do this with your consent.

Direct you to the right part of our website

To get you to the products that you want faster

It’s important to us that you get the best out of your HOUSE OF AWAN shopping experience – that’s in both of our best interests

Send you information about our products and services

We like to keep you up to date and help you get the best from our products and services (you can find out more in the section on Marketing messages below)

We’ll only do this with your consent - it’s up to you to choose when you hear from us and what you hear about but it’s also important for us to tell you about the best product and services we have to offer!

Send you surveys and to ask for other feedback.

For you to tell us what you think and how we're doing.

We’ll only send requests for consumer insight surveys if we have your consent to do so. For others, such as our customer service surveys, product reviews, or feedback requests, it's in both your and our best interests for us to send them to you so that we can improve our services and products for you.

Send you a discount code when you ‘refer a friend’ to HOUSE OF AWAN

So that you can share amazing HOUSE OF AWAN discounts with your friends and family.

We’ll only do this with your consent.

Reserve your spot at the HOUSE OF AWAN Pop Up shops

So that you can explore HOUSE OF AWAN’s Pop Up shop and events you’re interested in

We’ll only do this with your consent.

If you’ve raised a legal concern to us, we need to let you know when your concern has reached us and keep you updated on how our investigation is going

To give you the opportunity to raise a legal concern to us, for example, about a product we sell on site

We have a legal obligation to do this under the Digital Service Act and it's also important for HOUSE OF AWAN to do as a business

Manage your registration and attendance at an HOUSE OF AWAN event

So that you can attend an event we have invited you to and administer the event coordination, such as event communications

To deliver the agreed services as part of the contract and terms and conditions of the event.

We share your data with the following categories of companies as an essential part of being able to provide our services to you:

Companies in the HOUSE OF AWAN group, as sometimes different parts of our group are responsible for different activities

Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies

Brand Partners that send purchases directly to you. We'll make it clear if this applies when you place your order. We may also share your personal information with brand partners if you raise a serious complaint about a product of theirs that you’ve purchased through HOUSE OF AWAN or if you tell us that you haven’t received your order.

Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business

Affiliates who help us reach out to potential new customers or promote our products on their websites

Credit reference agencies, law enforcement and fraud prevention agencies so we can help tackle financial crime, including, but not limited to, fraud and sanctions

You may choose to take advantage of some of our additional services, in which case, depending on your choices we may share your data with the following categories of companies to fulfil the services you have asked for:

Social Media sites (for example if you choose to use a social media account to login to HOUSE OF AWAN) and other companies approved by you

Product advisors to help you choose the right products

Marketplace sellers where you place a Marketplace order; and

Other third-party payment providers, when you choose to use their payment services

Companies that we partner with to host competitions, and service providers that enable us to host those competitions, manage entries, contact winners and deliver prizes

Companies that we partner with to administer and manage events, and service providers that enable us to manage tickets, entries, communications and event analysis

Partners that help us provide services such as our virtual stylist or our ‘refer-a-friend’ feature

Partners that help us to provide skincare analysis to allow customers to discover products that match their skin type.

If you would like to know more about the third-parties we may share personal data with, or how to find out more on how they will use your data, please contact us at support@houseofawan.com

We may provide third parties, such as our brand partners or marketing partners, with information about our customers and their purchases. Before we do so, we will make sure that this information does not identify you, for example by aggregating it, anonymising it or removing personal identifiers from it unless we have your consent to share your information for marketing purposes.

If you have said we can, we’ll send you marketing messages to keep you aware of what we’re up to and to help you see and find our products and services.

How to stop marketing messages from HOUSE OF AWAN.com

You can control the marketing communications you receive from us through the Contact Preferences section of your HOUSE OF AWAN account. You also have the following options:

Emails: You can also click on the ‘unsubscribe’ link in any marketing email you receive, and this will take you to the Contact Preferences section of your account so you can unsubscribe from that method of communication.

Text Messages: You can also text “stop” to the number provided within the communication and this will unsubscribe you from that method of communication.

Any method of Marketing: You can contact us at support@houseofawa..com. Once you do this, we will update our records to ensure that you don’t receive further marketing messages.

If you tell us you don’t want to receive marketing messages it might take a few days for all our systems to be updated, so we would ask for your patience as you might get messages from us while we process your request.

Please note that opting out of marketing messages will not stop service communications, such as order updates, or where you have asked for a specific ‘back in stock’ notification.

We use online advertising to keep you aware of what we’re up to and to help you see and find our products.

You may see HOUSE OF AWAN banners and ads when you are on other websites and apps, such as social media. We manage this through a variety of digital marketing networks and ad exchanges. We also use a range of advertising technologies.

The banners and ads you see are based on information we hold about you, or your previous use of HOUSE OF AWAN (for example, your HOUSE OF AWAN search history, and the content you read on HOUSE OF AWAN) or on HOUSE OF AWAN banners or ads you have previously clicked on.

For more information on our use of advertising technologies and Cookies, please see our Cookies Notice

HOUSE OF AWAN is a global business with operations inside and outside of the United Kingdom and EEA and we use suppliers and fulfilment centres located across the world. Some of these locations will not offer the same level of protection for your personal data as the UK or the EEA, but if we transfer your information to one of these locations we will take steps to ensure that your data and rights are protected through methods approved within the relevant Data Protection laws. Please contact us if you would like further information about how we protect your transferred information.

We’ll hold on to your information for as long as you continue to be an HOUSE OF AWAN customer and for as long as we are required to keep it to ensure we meet our legal requirements across the globe.

If you no longer wish to be a customer you can contact our Customer Care team and request that we close your account. However, we have a legal requirement to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, honour our returns policy, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions.

You have a lot of rights relating to your personal information, although these are not absolute rights. Your rights are:

The right to be informed about how your personal information is being used (like this notice!)

The right to access the personal information we hold about you

The right to request the correction of inaccurate personal information we hold about you (although you can probably do most of this through contacting us at -spport@houseofawan.com

The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

The right to stop direct marketing messages, which you can do through emsilig upport@houseofawan.com

The right to withdraw consent for any consent-based processing at any time

The right to request that we transfer or port elements of your data either to you or another service provider

The right to ask us to explain any automated decision about you

The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, have a complaint, or just have questions, please contact us at support@houseofawan.com. If you want to exercise your rights, have a complaint, or just have questions, please contact us. As a starting point, we have one month in which to respond to you. Our contact details are support@houseofawan.com. This is a starting point, we have one month in which to respond to you.

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the HOUSE OF AWAN website or other HOUSE OF AWAN services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use HOUSE OF AWAN.

We use cookies and other tracking technologies (such as web beacons and Google tracking technologies) on our website. For more information on cookies, please see our Cookies Policy below.

We always want to hear from our customers (especially if you feel we’ve let you down or could do better).

If you:

Have any questions or feedback about this notice

Would like us to stop using your information

Want to exercise any of your rights as set out above or have a complaint please don’t hesitate to contact us.

You can contact our data protection team directly by emailing support@houseofawan.com