If you order something from us online, we will include the VAT receipt on your order confirmation email. 

If you were signed into your online account when you made the purchase, you can also view the VAT receipt online. 

Just go to:
My account > Online orders > Order details

The VAT receipt links will be visible at the top of the page. It can take up to 24 hours after an order has been placed for these links to be visible. 

If you have any issues - Please email us at: support@houseofawan.com with the subject heading VAT RECEIPT

All our prices include UK VAT but exclude delivery charges. Find out more about VAT receipts here.

Standard UK delivery is currently £5. We currently do not offer Next and Named day delivery.

Please email us at: support@houseofawan if you need any further assistance.

Our online prices (excluding foreign currency) are the same as in our event in in person prices, although occasionally you may find a lower price in one of events or in person sales if they're matching the price of a local competitor, or on the website if running a special online-only offer.

Our Sales Run throughout the year online.

All our usual services apply during Clearance or Sales events, including our standard £5 UK delivery on all orders.  

Products marked as reduced to clear or sale are being discontinued or are on a temporary sale price, so we reduce our prices while stocks last.

These offers are limited, either in quantity or for a period of time, but they'll always give you excellent quality at an exceptional price.

We’re sorry that we can’t deduct VAT when charging for goods. However, if you work for the Foreign, Commonwealth & Development Office; are a resident in the Channel Islands* and qualify for a VAT refund; or are entitled to a Medical VAT refund, then please email support@houseofawan.com with subject line VAT REFUND after your goods have been delivered and we can make the necessary arrangements

From 1 July 2023, customers based in Jersey and purchasing goods through our website will be subject to the Jersey Goods and Services Tax (GST), replacing UK VAT. UK VAT will no longer be reclaimable from this date and therefore, for now, we will be offering a 15% concessionary discount on your order (excluding applicable lines like food, books, and children's clothing and footwear). To claim this, please email support@houseofawan.com with the subject line JERSEY GOODS & SERVICES TAX once your goods have been delivered, and we will make the necessary arrangements.

To request a Jersey Goods and Services Tax Invoice, please email support@houseofawan.com

In line with UK Government legislation changes, Tax Free Shopping is no longer available in the UK as of 1 January 2021.