If you've changed your mind about keeping your purchase, please return it within 14 days in its original condition with proof of purchase. We'll exchange or refund it, as long as it meets our terms and conditions explained on this page.

By original condition we mean:

• you’ve kept all original packaging and labels in good condition and the product can be resold at full price.

• you haven’t used the product.

• the product contains no personal data and isn’t registered to a user.

• Items must not be used, worn or washed

• Items must be in original packaging and all tags attached

• Personalised items will not be accepted unless the text is incorrect, or the item is faulty

• Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons

• Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned

You May contact us as follows:

Telephone: 02045384501

Email: support@houseofawan.com

Online purchases can be returned to us via the post - Please email us at support@houseofawan.com to start your return.

You May contact us as follows:

Telephone: 02045384501

Email: support@houseofawan.com

These products can only be returned if they’re faulty or not as described.

• Purchases received over 14 days ago

• Items you’ve opened or unsealed, other than where necessary to inspect

• Items without the original packaging or labels

• Items or packaging in poor condition

• Items that contain your personal data or have been registered with the manufacturer

• Live plants and trees

• Food items such as hampers and other perishables that have an expiry date

• Products made or cut to your own specifications

• Products that have been personalised for you

• Computer software that has been opened or redeemed

• Opened gift cards

• Products that can’t be returned for hygiene reasons:

• Beauty products that have been opened, used or don’t have the seal intact

• Personal care products including electric razors etc

• Lingerie briefs, underwear, and stick-on bras 

• Swimwear (if the hygiene seal has been removed)

• Pierced earrings

• Face coverings

• Bedding

• Items which have been used, worn or washed

• Items that are not in original packaging and all tags attached

• Items which have been Personalised (unless the text is incorrect, or the item is faulty)

• Underwear, swimwear and pierced jewellery cannot be returned for hygiene reasons

• Items which deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken or any items that have been inseparably mixed after delivery, cannot be returned

If you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund or exchange, so please keep your order confirmation and ensure your item meets the criteria above.

You’ll receive a refund within 14 days of receiving the goods back. Refund will be made to the same payment method you used.

For items bought with gift cards, we’ll send an e-gift card to the email address that was used to make the purchase.

If your product develops a manufacturing fault within 30 days of purchase, please return with proof of purchase and we’ll exchange (If the item is still available) or refund it (if the item is no longer available). Please disable any security features and remove your personal data if applicable.

After 30 days, we’ll repair or replace the product in accordance with the terms of the Consumer Rights Act 2015.

Get in touch if your item is faulty.

None of the above exclusions affect your statutory rights, in particular your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. More information on your rights under Consumer Contracts Regulations 2013.

Unfortunately, We do not cover the cost of returns. You will need to cover this cost yourself.

If you bought a few items with a promo code, and returned one or some of these, we’ll deduct a percentage of the promotion value from your refund.

This is part of the terms and conditions of our offers.

Free gifts received as part of an offer or promotion when purchasing an item must be returned with the main ‘qualifying’ item to receive a full refund.

You can still buy the gift, provided it’s for sale on the House Of Awan website as a stand alone item, by placing a new order for it at the normal advertised price.

If you want to cancel the main qualifying item in a ‘gift with purchase’ order, this will also cancel the connected promotional (free) item.

This will result in a refund of the entire order price and neither of the items will be delivered or available for collection.

You should receive your refund for returns within 14 days of sending the item back.

It can take up to seven days for it to reach our returns centre. Then, we check and process your return, which can take up to two days. We’ll then send you an email to confirm it’s been processed and your refund should be in your account within 14 days.

If you haven’t received your refund within 14 days of sending it, please contact us: Get in touch about your refund.

We don't take responsibility for items returned to us by mistake. We can't guarantee that incorrect items can be found or returned to you and we do not accept any liability for such returns. If you realise you have returned an item in error please contact us immediately with the order details.

You May contact us as follows:

Telephone: 02045384501

Email: support@houseofawan.com

We'll refund your returns that are posted back to us, within 14 days. 

It can take up to seven days for it to reach our returns centre. Then, we check and process your return, which can take up to two days. We'll then send you an email to confirm it's been processed and your refund should be in your account within five days.

If you returned an item to us more than 14 days ago and you still haven’t received a refund, please contact us.

If the item was paid for using a gift card, we’ll send an e-gift card to the email address that was used to make the purchase. Please check your spam folder as it may be there.

I've only received some of the refund

If you’ve returned multiple items and haven’t received a full refund yet, please wait until the 14-day refund period has passed. Get in touch with us if it’s been more than 14 days and you haven’t received a full refund for all the items you returned.

Items bought using promo codes

If you bought a few items with a promo code, and returned one or some of these, we’ll deduct a percentage of the promotion value from your refund. This is part of the terms and conditions of our offers.

Refunds for purchases using multiple payment methods

If you paid for an order of multiple items using both gift cards and a debit/credit card, in cases where you’re receiving a refund for some of the order we will refund you with a gift card first.

We do not always include a delivery note with orders. You'll now find everything you need to know about your orders and returns in your online account. You can also email us to register a return.

Register a return now.

Please see our Returns Policy for more information.

You May contact us as follows:

Telephone: 02045384501

Email: support@houseofawan.com